Frustrated

Item: Fedhealth Medical Scheme
Rating: 1
Author: Thobile M

I've been a Fedhealth member for almost 16yrs now. In feb 2025 I encountered an issue that needed me to send a quote to them for repairs. their approval process took almost 2 months. During this time, I can't walk, and I can't carry on with my daily duties. Firstly, they said the quote has been handed over for approval, then they can't find it, When, they found it, now they need additional information even when the quote had all the information they needed. This company is just frustrating to deal with yho.

Helpful (0)

Replies (2)

Fedhealth Medical Scheme's replyOfficial

06 May 2025, 12:38

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.

Best wishes,

Fedhealth

Fedhealth Medical Scheme's reply06 May 2025, 12:38

Official

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.

Best wishes,

Fedhealth

Thobile M's updateReviewer Update

06 May 2025, 12:42

Thank you for the feedback. I've just been on the phone with Karabo and we are in a process to resolve the issue, hoping for a smooth sailing process from there on.

Thobile M's update06 May 2025, 12:42

Reviewer Update

Thank you for the feedback. I've just been on the phone with Karabo and we are in a process to resolve the issue, hoping for a smooth sailing process from there on.