Frustrated and Stressed Out - Downgrade Request.

For the first time since being a member of Fedhealth for the past 10 years am I extremely disappointed in their service. I have been requesting a downgrade due to Covid-19 since April. I have been completing and send this downgrade form every time. However I have drawn the line this month. Besides the form I sent AGAIN this evening, I sent it on 08 June 2020, where the email said the downgrade will be from 01 May 2020. This would mean I should receive a refund of R572 (simple math as they can see the premium I pay and what I have requested to downgrade to). This might not seem like a lot of money but it is money I could be using for food. As it is now the end of June, I have this feeling yet again I will be charged the full amount and would need yet again a refund of R572. Which no-one is bothering to mention when this refund will happen, but God forbid Fedhealth is owed money. Then the lawyer letter threats will start without a blink of an eye. I am frustrated and stressed out by this process and there is no empathy and no urgency shown. I fully understand a certain level of delay due to Covid-19 but since April, it is unacceptable. I can only be patient for so long. So I am tired of being the understanding client. I want this sorted out IMMEDIATELY!!! No more forms and no questions asked. Refund R572 for May and possibly June to the information you have on your system. Email me once done. Then you will have a somewhat satisfied client.