From Disaster to Victory

To begin with this was all a disaster!

After I spoke to an agent (oops I forgot the name I was very upset at that time) and I told them my many concerns they made sure that the team Leader Dhansi called me and she had taken this further to another Team Leader by name of Fiona and I want to thank Fiona and Dhansi and the agent who had taken my call for their great team work, customer service and coming to the rescue and what I appreciated was the follow up to check if I am content with all that was resolved. Advice though, I urge Fedhealth med scheme to train they customer service staff because in this way Fedhealth will retain the customer, will get you more references because word of mouth goes along way, there is power in the tongue.

Regards Shanelle Beharie