********** Debit Orders loaded in contradiction with client instructions and authorisations

********** debit orders loaded in contradiction with client instructions following confirmations received from fedhealth that no debitorder instructions are in place. Arrogant call centre sgents incapable of resolving any queries. Managers hiding behind call centres and impossible to reach as call centre agents refuse to escalate queries to qualified fedhealth employees. Worst administered and managed medical aid hands down.