***** AND THEFT FEDHEALTH

On the 8/05/19, I called Fedhealth to find out about the Medivault. The consultant I spoke to in the phone told me, if I activate my Medi Vault I will only pay for what I have used, and if I'm not happy I can cancel within 2 months. He said I will be allocated an amount to my wallet (Medivault) and if the money is not used, I won't be liable for any payments. I asked him to activate the Medivault account for me, to my surprise upon viewing my payslip I notice a deduction of R600.00 for the Medivault.

On the 31/05/19 I called Fedhealth to cancel the Medivault, and requested a refund, the person I spoke too, told me I cannot cancel the Medivault as the cooling off period has lapsed. I told him/her (Jenade) that the person I spoke too, said I can cancel within 2 months, He/she consulted with the Supervisor who authorized de activation, and refund to be effected.

Today 10/06/19, I called Fedhealth, following up on the refund, Iam told I will not be refunded, and the Medi Vault is not cancelled, I told Tisean (consultant) that I want to cancel the Medical Aid, she said even if I cancel the Medical Aid, they will still deduct money off, my account for this medivault. I told her I have email confirming the de activation, she said, the account is not de activated, and they will continue to deduct money, as instructed by someone she was consulting with. I told her, that taking money off my account without my will is THEFT, and I said I will terminate the medical aid from Fedhealth **********, as I cannot tolerate their ****. Fedheath I want my money back, deducted for the Medi Vault, as I have never used any of the R7200.00 allocated to medi vault. What you are doing is ***** and theft.

Refund my money within 48 hours or I will have to report you to the Medical Aid Council.