FEHEALTH SCRIPT IN ADVANCE

On the morning 24 March 2020, I go onto FEDHEALTHS website. I would like my repeat (monthly) script (chronic medication, simstatin , blood pressure etc.) to be made available now. It is not due until 9 April 2020. And I will not be able to out to the chemist today to fetch it. Never mind me panicking about the unknown/uncer*****y during LOCKDOWN.

I was on the chat line with Darren for over an hour, and he told me it is not possible to give a script in advance, because I am not going out of the country. He said I should go to clicks , get them to email the script a direct pharmacy in Petoria, register as a new patient and they will deliver. He refused categorically to escalate this request to his manager. I asked several times. He was very rude… he said I should email chronic medication??? How is that for assistance.

On FEHEALTHS website , I also raised a request for this. No response. In the afternoon, I emailed '***' and '***' In the afternoon I get a response that they are investigating my query This is still not resolved and no one is coming back to me.

I have emailed then this morning 25 Mar 2020, and still have had no response.

Received an automatic response. Expect a reply within 5 working days.

I am in a panic knowing that I will not have enough medication during the LOCKDOWN