FEDUP WITH FEDHEALTH BAD SERVICE

Fedhealth has activated the new system of the Medivault - this is the most inefficient, makes no sense to me or hundreds of other members. When requested a consultant to phone me, I received a call from an *********** consultant who could not help me. Trying to phone does not help as you wait for ages to get someone to talk to you or you hold on for so long and decide to phone in again. The medivault system makes no sense at all because it has turned the medical aid into a "hospital plan" only and you only have access to what is in the wallet after 48 hours. How does one anticipate what might happen as far as your health is concerned. This system is terrible and I for one am now being forced to look at other medical aid options. There is a Fedhealth FaceBook page on which there are a definite number of 229 complaints in a matter of a few days just about the Medivault system. When I phoned one of the many times I was told about "teething problems" THIS IS NOT ACCEPTABLE AT ALL. I also asked where I could check on the "Fedhealth Family Room" for the reconciliation of what has been transferred into the Wallet and was told that the facility has been removed due to errors in the information. This information is only available on the month end member statement. This information is needed on a day to day basis. I was told that I could phone in for this information but how does one get this information when you cannot even get an answer when you phone.