Fedup with Fedhealt

Should you wish to invest money in order to get nothing in return, kindly contact Fedhealth.

On the 20th of September, I went for my first maternity consultation at one of the network GP's. The claim were processed and not paid with the notification that I do not have this benefit. I have called the customer care department the week thereafter to find out why my claim were not paid. The lady I spoke to advised that it was a system error as I do have this benefit and that she will just resubmit the claim for the GP to be paid. I have received an email that the claim were again processed, two days after I received another email that the claim were processed and again noticed that the claim has once again been rejected and not paid. Again I have called the call center where I was advised that there is currently a technical issue and that this has been logged with IT so that my claim may be paid. I was advised that I will receive a notification once my claim is paid. A few weeks went passed - No feedback from Fedhealth. I have called in again in the week of 11th November (it has then been 7 weeks!!!!!) The gentleman I spoke to advised that my claim is currently at assessment where my claim will then be paid within 3 working days. I have then informed the gentleman that I will be going to the GP again on the 15th of November and my September claim has still not been paid and that this is urgent as it is part of my benefits. I have again received an email that the claim has been processed - ZERO PAID AND REJECTED!!

The only thing you can be sure of with Fedhealth is that your installment will be deducted at the end of each month, do not hold your breath for claims to be paid.... So sad as this is the one thing in today's life you should not need to worry about.

I have called in again on 29/11/2019 to follow up on both claims that need to be paid and was advised that the Call Center is closed and to call on Monday.

I expect this to be resolved as this is by far the worst experience I had ever came across. Only excuses are made and no actions, no feedback and false advertising.

I expect this to be sorted.

Monique