Fedheath new client complaint

Hi, I decided to try Fedhealth and after investigation I decided to move from Discovery on 30 March 2019. On 5/4/19 I received a welcome sms with my membership number(automated). Since 29/3/19 I have had several telephonic discussions(cannot call back) and 3 emails from Sean Swartz, ********** I have never experienced so many promises with no delivery. Today is the 25th April and after many enquiries, I still have no information about my membership card. I have also been receiving poor and wrong advice. Sean was not even aware that Flexi 2 offer dental care. I have noticed adverts on you tube for Fedhealth, and none of the options I heard, have I been able to discuss with a professional. Now, its almost time for my first debit order to go off my account, and I have no clue where I stand, or where my membership card is. My new medical aid number is, ********** 3876