Fedhealths Pathetic Customer Service

I have been contacted by a Valenteen from Fedhealth who did a telephonic application for me. She advised that there would be a 3 month waiting period when i join. Because I have a daughter and cannot risk her not being on a medical aid i decided to rather join a different medical aid. I have been waiting for Valenteens details which she was supposed to send me directly after our call. She never did. I then contacted Fedhealth and asked them to cancel the application. Fedhealth confirmed via email that there is no application and I would have to sign an application form to apply (which i didn't).

Days later, Fedhealth phones me to welcome me to the medical aid??????? How does this work? One moment you have nothing on record of my application but then magically i am a member?

I then sent emails to the following email addresses to explain everything and to cancel the application with immediate effect: ********** ********** ********** ********** I then received confirmation that the membership was canceled but no further explanation about Fedhealths poor service.

Then after all of this i receive and sms and email to say my monthly contribution will be deducted 25/03/2018!! How can Fedhealth debit my account when i am not even a member?

Fedhealths Customer Service is Pathetic!

I have all correspondence on email.