Fedhealth worst service

I took out Fedhealth medical aid in december 2018. The scheme started on 1 January 2019. On the 20th of january i tried calling while holding for 30 minutes to upgrade the medical aid. I sent and email with no response also.

On 24 January i sent an email to cancel my membership as they are not providing me with any support and not coming back to me. On 29 january i sent another email to remind them to cancel my mebership again. Still no feedback from them. So if i have an emergency will you guys help me? I dont hink so..

So i called them today (31 january) to confirm they got my cancellation, and to my suprise the consultant said they did not even escalate it yet on only set it to them today (my guess the cacellation department).

I have moved to a new medical aid that takes my calls and answers my emails.

I have given you enough time to cancel my membership. and just like with my calls and emails you chose to ignore it.