IS
Irenè Small

1 reviews | Active since Sept 2016

02 Jul 2018, 15:34

FEDHEALTH - WHERE YOUR HEALTH IS A JOKE

Sooooooo…….. Fedhealth strikes again!!! With their useless service and useless medical aid. My husband complained at FEDHEALTH - LAST WEEK THURSDAY - 28/06/2018 And STILL have not received a response to his email. But wait... Its because it is about MY money that I pay MONTHY and get f*ck all FOR!!!!!!!! You guys cover jack sh*t - and when you do cover - then I the "patient" must get my own authorization, or you cover only R10.42 and I have to pay in the other R800 of the bill - because your staff does not know what they are doing. One staff member gives information and then when we are in a situation we call and then another staff member tells my husband that the previous staff member was actually just talking bull**** to get us of his/her back. WOW - WHAT SHAMEFULL SERVICE. CAN SOMEONE PLEASE REPLY TO MY QUERY I HAVE. I WANT A MEDICAL REP- OR WHATEVER YOU CALL THOSE PEOPLE selling your **** of a medical aid to come and see me. I AM NOT HAPPY!!!!!!

Honestly - I don't even know why I am complaining about the service if there is not any....

0
Replies (5)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Jul 2018, 15:35
Official

Thanks for your comment, we will have a consultant do some investigating and get back to you shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Jul 2018, 15:36
Official

Thanks for your comment, we will have a consultant do some investigating and get back to you shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Jul 2018, 15:37
Official

Thanks for your comment, we will have a consultant do some investigating and get back to you shortly.

Kind Regards
The Fedhealth Online Team

IS
Irenè Small's update12 Jul 2018, 16:10
Reviewer Update
EXACTLY HOW LONG DOES IT TAKE FOR YOU TO "INVESTIGATE"????? ONE OF YOUR "ACCOUNT EXECUTIVES" DID EMAIL ME - BUT INSTEAD OF HELPING, SHE MADE THINGS WORSE, BECAUSE SHE DID NOTHING TO ACCOMMODATE HER CLIENTS.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 Jul 2018, 09:51
Official

A consultant has been in contact with you and detailed feedback has been provided.

Kind Regards

The Fedhealth Family