FS
Frank S
1 reviews | Active since May 2016
08 Feb 2023, 19:02
Fedhealth wants you to pay for your chronic medicine
So the doctor prescribed me medicine for my diabetes which is registered as chronic with Fedhealth “medical aid scheme” (which is actually a hospilisation plan). Dischem inform me Fedhealth don’t want to pay for it. I called Fedhealth and they said that the doctor much motivate why she is prescribing the medicine….now I’m going to sleep tonight without the medicine as this medical aid don’t give a …….as long as they take their R5000 from my payslip on the 15th….
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Replies (5)
Fedhealth Medical Scheme's replyOfficial
08 Feb 2023, 19:47Dear Frank Stevens,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply08 Feb 2023, 19:47
Official
Dear Frank Stevens,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
FS
Frank S's updateReviewer Update
10 Feb 2023, 16:06Still waiting on someone to call two days later, they just don’t care….
FS
Frank S's update10 Feb 2023, 16:06
Reviewer Update
Still waiting on someone to call two days later, they just don’t care….
FS
Frank S's updateReviewer Update
10 Feb 2023, 16:07Also forgot to mention it is chronic medicine which they refuse to authorize….
FS
Frank S's update10 Feb 2023, 16:07
Reviewer Update
Also forgot to mention it is chronic medicine which they refuse to authorize….
Fedhealth Medical Scheme's replyOfficial
13 Feb 2023, 09:47Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply13 Feb 2023, 09:47
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
16 Feb 2023, 11:08A consultant has been in contact with you and detailed feedback has been provided. Best Wishes Fedhealth
Fedhealth Medical Scheme's reply16 Feb 2023, 11:08
Official
A consultant has been in contact with you and detailed feedback has been provided. Best Wishes Fedhealth