FEDHEALTH VAULT NIGHTMARE

I need to move money from the vault to the wallet, this is the only way that you have access to your funds 1. can do this online, but that screen is not working 2. can go online and go into chat 3. can phone 4. can use a number *134*999*membership number# OnFriday 7 Feb 2020 I phoned to do this, was on the line for 15 minutes She confirmed that it had been done and it would cost R150 per month I went to clicks on Saturday and the money was not available On 10 Feb 2020 went into chat, to get money moved. After 30 mins it still was not done. I was given a number to dial to do this my self wallet *134*999****#. It does not work Today 11 Feb 2020, i go into chat and need to wait 56 minutes before someone can help me. I NEED MY MEDICATION URGENTLY AND I CANNOT GET IT BECAUSE OF ALL THE FLAWS IN FEDHEALTHS SYSTEM I have now logged a query, and wonder how long this will take to resolve. JUST NOT ACCEPTABLE. WHAT A NGHTMARE DEALING WITH THIS AND STILL NOT GOT MY MEDICATION