Fedhealth Useless staff

Fedhealth Complaint from ********** 4777

I have been a Fedhealth member since 2007, I was on Fedhealth Maxima Core the full plan. As I could not afford your fees with my pension,I changed into Hospital Plan only later.

End 2018 you started promoting yourself as the best Medical Aid in the world being a real Family to family provider from 2019, including confusing video clips, not to mention the misleading small print in the terms and conditions. You changed my plan automatically into FlexiFed3 Grid. I receive messages to put funds into the Medi Vault Wallet.

Being so proud of yourself and making you the best Health Provider in the world, you forgot to deal with your customers, who suffer now with threats to pay the bills.Is your staff properly informed about all the changes, or are they now confused as well? Is the Department of Health informed about the changes?

On the 18th of January 2019 I went into Olivedale Hospital via Emergency, approved by you. Today 02 March 2019 I received the fourth claim acknowledgement for Drs Burger and Partners for the CT scan (M ********** 484) as processed? R8.713,90 . Previously I received the same Claim Acknowledgement with (M ********** 492) dated 27-01-2019 approved. The same under (M ********** 77) dated 22-02-2019 approved. The same under (M ********** 0484) dated 02-03-2019 approved.

The provider Drs Burger and Partners is still not paid! Something wrong here?

If accounts are not paid within 120 days the provider has the right to involve the collection department,with all the extra's for the member, nice for the members from Fedhealth. As members have to provide money into the Medivault Wallet and it won't be used immediately, Fedhealth will receive extra banking interest funds, as the bank will use this money to invest (Market Links), clever Fedhealth sounds like a Shark business on behalf of your clients.I have my own Market Link, so the interest I will receive myself.

I request an explanation from Fedhealth soon, not a query number but a direct answer on my email address.There are NO excuses for your delays in payments to the providers, just because you are so busy with your glorious reorganisation. Regards, Paul van Spronsen ( ********** 4777)

Please Help with this confusing and unending problem. They must learn some communication direct with there customers, Kind regards, Paul van Spronsen