FEDHEALTH USELESS

I recently contacted Fedhealth regarding my Flexifed 2 option to Flexifed 3, I held on and finally spoke to a consultant and then got cut off. I then contacted Fedhealth again and spoke to another consultant only to be cut off YET AGAIN half way through my conversation. EVERY TIME I TRY TO CONTACT FEDHEALTH THERE IS AN ISSUE WITH THEM AND ULTIMATELY GET CUT OFF, I NEVER GET TO ASK MY QUESTIONS AND THIS IS NOT UTTERLY REDICIDULOUS AND COMPLETELY UNPROFESSIONAL. I have tried the Whats app number for Fedhealth and get NO RESPONSE.????? TOTALLY DISGUSTED WITH THIS PATHETIC SERVICE. I AM THEREFORE CANCELLING MY MEDICAL AID AS THEY ARE UNABLE TO ASSIST ME IN ANY WAY.