AE
Alison E

1 reviews | Active since Feb 2013

12 Mar 2021, 10:07

Fedhealth - uncaring and inequitable.

I have repeatedly, since November 2020, tried to get onto the Fedhealth Weight Loss Program that they offered members. Because I live outside of the urban sprawl they just couldn't care less and therefore the weight loss program is not available to me. Where is the equity? Where is the fairness. I pay my membership like everyone else. I have called, emailed, tweeted and all I get is empty promises and no action. Fedhealth do not care about members who do not fit the 'box' of being in an urban area

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply15 Mar 2021, 16:26
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

Fedhealth

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply18 Mar 2021, 12:18
Official
Dear member, a consultant has been in contact with you and detailed feedback has been provided.

Best Wishes

Fedhealth