SG
Sue G
1 reviews | Active since Aug 2014
27 May 2019, 17:09
Fedhealth- think twice before you join this scheme.
I have been trying for 2 months to get reimbursed for a hospital visit. Every time I phone they say they are going to escalate it. Guess what 8 weeks later, and I have just found out that it hasn't been captured and they need to escalate it. I am at my wit's end. I have never in all my life come across such an *********** bunch of individuals. I have enough reference numbers to fill a dictionary. There is no communication, a bunch of people who don't think, where are the doctors account that treated them... I wonder if they just used the bed, this is after I have submitted the doctors claim, and it hasn't been captured. Medical aid is supposed to give you peace of mind...I have anxiety just thinking of being admitted into a hospital. I begged to talk to a team leader or someone in charge, no luck there either. People think twice before you join them!!!!!!
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Replies (7)0
Replies (7)
Fedhealth Medical Scheme's replyOfficial
28 May 2019, 08:27Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply28 May 2019, 08:27
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
31 May 2019, 10:58A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply31 May 2019, 10:58
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
SG
I have spoken to your consultant on Tuesday and he has managed to resolve 3 of the 4 claims in 2 days. The above comment confirms my beliefs that the one hand does not know what the other hand is doing in Fedhealth.
Sue G's updateReviewer Update
31 May 2019, 12:32I have spoken to your consultant on Tuesday and he has managed to resolve 3 of the 4 claims in 2 days. The above comment confirms my beliefs that the one hand does not know what the other hand is doing in Fedhealth.
I will advise all, once the last claim on the reference number is resolved.
SG
Sue G's update31 May 2019, 12:32
Reviewer Update
I have spoken to your consultant on Tuesday and he has managed to resolve 3 of the 4 claims in 2 days. The above comment confirms my beliefs that the one hand does not know what the other hand is doing in Fedhealth.
I will advise all, once the last claim on the reference number is resolved.
SG
Sue G's updateReviewer Update
07 Jun 2019, 08:47I was contacted by Fedhealth, by a gentleman named Manqoba Mbatha. He managed to sort out 2 of the 4 claims, very quickly. The third claim they paid the healthcare professional, this after I had shared my proof of payment with them. I am now trying to get the provider to reimburse me ( more unnecessary admin for me).
That leaves me with the 4th claim. Manqoba has not gotten back to me. I have tried numerous times to get a response from him and he is ignoring my emails. All I would like is a status update. What absolutely blows my mind is that they know I am upset, they should be trying to win me over not ignore me and upset me further.
That leaves me with the 4th claim. Manqoba has not gotten back to me. I have tried numerous times to get a response from him and he is ignoring my emails. All I would like is a status update. What absolutely blows my mind is that they know I am upset, they should be trying to win me over not ignore me and upset me further.
SG
Sue G's update07 Jun 2019, 08:47
Reviewer Update
I was contacted by Fedhealth, by a gentleman named Manqoba Mbatha. He managed to sort out 2 of the 4 claims, very quickly. The third claim they paid the healthcare professional, this after I had shared my proof of payment with them. I am now trying to get the provider to reimburse me ( more unnecessary admin for me).
That leaves me with the 4th claim. Manqoba has not gotten back to me. I have tried numerous times to get a response from him and he is ignoring my emails. All I would like is a status update. What absolutely blows my mind is that they know I am upset, they should be trying to win me over not ignore me and upset me further.
That leaves me with the 4th claim. Manqoba has not gotten back to me. I have tried numerous times to get a response from him and he is ignoring my emails. All I would like is a status update. What absolutely blows my mind is that they know I am upset, they should be trying to win me over not ignore me and upset me further.
SG
Sue G's updateReviewer Update
07 Jun 2019, 08:49Oh, and I have still not received the email that was apparently sent on the 31st of May.
SG
Sue G's update07 Jun 2019, 08:49
Reviewer Update
Oh, and I have still not received the email that was apparently sent on the 31st of May.
Fedhealth Medical Scheme's replyOfficial
25 Jun 2019, 11:44A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply25 Jun 2019, 11:44
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Online Team
SG
Sue G's updateReviewer Update
17 Jul 2019, 17:22Hi all, 3 months and 17 days and I have finally received my money for the last claim. A lot of unnecessary time and effort on my part, but I did it. You just need to keep at it and basically do their job for them. I can now close this most frustrating chapter of my life and hopefully, I won't have any more issues.
SG
Sue G's update17 Jul 2019, 17:22
Reviewer Update
Hi all, 3 months and 17 days and I have finally received my money for the last claim. A lot of unnecessary time and effort on my part, but I did it. You just need to keep at it and basically do their job for them. I can now close this most frustrating chapter of my life and hopefully, I won't have any more issues.