Fedhealth: The worst medical aid in SA... I think Eskom is managed better!!!!

Why are executes in medical aids hiding behind call centers? What are they scared off? Is it maybe that they don't believe in their own products?

My mom needs to go to for an emergency procedure and according to her Fedhealth, she needs to wait 72 hours for authorization. The problem is that he dr said it is an emergency and he can not wait until Wednesday for an answer.

When I spoke to Fedhealth I was advised that I can not speak to senior manager or an executive member. Surely there should be someone who are capable or enabled to make a decision. Call centre operators are not allowed to transfer members (who's premiums are paying these senior managers salaries) to speak to senior manager. Why? Why are they getting big salaries if they are *********** to speak to members??

Same on you Fedhealth, when you signed her up to be a member you did not disclose the 72 hour waiting clause, I wonder what would've happened if she didn't disclose certain information to you?

Thank you for the poor service to date, unfortunately I can not allow her to be a member of a medical aid that has double standards and have hidden agendas. I will definitely go out of my way to find her a better, more customer friendly medical aid. I sincerely hope that all you members start realizing that you are only making empty promises.

May you realise in time what good customer service is, at the rate that you are going you just might end up with little members left.... For those members remaining: GOOD LUCK, you will need it when you need it most...