Fedhealth the worst medical aid ever

12 March 2019 my son was admitted in hospital. We are now in July & still the claim has not being processed. Their lame excuse is that they are experiencing IT problems. The creditors are about to hand me over, I'm attaching the mails. The call center is just as pathetic & if there is a -10 on their survey, they should be there. I would not recommend this medical aid to anyone, not even my enemy.

Dear Antheny

Thank you for contacting Fedhealth.

Please be advised a claim for Dr. Basson is currently with the assessing department. Upon processing, they experienced system issues, however they are liaising with our IT department to resolve the problem for us. Apologies for the inconvenience. Feedback will be provided.

Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.

Should you require any further assistance, please contact the Fedhealth family on ***or ***.

Best wishes

Kgomotso Kornet