Fedhealth - the investigation with no end

I am deeply disappointed with the service from the Fedhealth call center.

I transferred money from my Medivault to Wallet only to have the funds not reflect and disappear. I called in and only upon calling the 5th time did the consultant (Nthabiseng Lekhetho) confirm that indeed the funds were missing. She logged it to IT and told me she would get back to me with a resolution. She never did call me.

Yesterday I called the call center again and I was told that a team leader by the name of Mandisa would make contact as there still is no resolution to where my funds disappeared to. Mandisa did not call me.

Today I called the call center again and Lynette told me that she would escalate my issue to Mandisa yet again and get Mandisa to call me. Its been 3 hrs and still no call from Mandisa.

I find this utterly unacceptable and it shows a level of not caring and passing on the buck. I have been with Fedhealth for the last 4 years and I must i am deeply disappointed. Seriously considering changing medical aid.