Fedhealth - Terrible service.

I have been struggling with Fedhealth since the day we signed their contract. We have had to pay cash for every Drs consult for the entire year that we have had the medical aid. We finally decided to terminate the membership and we have been struggling for almost 1 month to get a simple statement. We finally got some insight and was told that we could make a payment arrangement all we had to was send an email and someone from finance would contact us. We sent an email to Fedhealth on the 26th of March 2021 regarding the payment arrangement and waited for a respond that came 2 weeks later. Sibusiso from the finance department finally contacted me on the 14th of April 2021, he was rude and getting very frustrated at the fact that i was getting confused with what he was trying to explain to me, he was trying to explain that if I let the payment lapse past the 19th then the system would automatically backdate the termination to January 2021 and we would be liable for only the member fee of R297 then he goes on to say that i also owe the scheme an additional R1200 for a Medivault payment that was paid out to me in January for a pediatrician consultation, when i questioned why i needed to pay that back, he insisted it was a Medivault payment and i tried to explain to him that I never signed any documents for the Medivault since i took the membership and I did sign up with Gap cover he then went on to say "i dont work with any other payments aside from contributions, you need to contact the call centre" when i started to get upset and raise my voice and asked to speak to his supervisor his response was "i cannot transfer you because im working from home" so i responded and said "well, its really not that hard to look up a contact number and give to it to me, is it?" He sighed in frustration and tells me "just let the payment lapse". I finally contacted the call centre and spoke to a gentleman who assisted me with all my queries, I asked him to provide me with an email to state that i just need to pay R297 for the members fee to which i have not received yet from him. Today i contacted them again and once again i was given the run around! Fedhealth also deducted an additional R450 for the medivault (which once again i did not sign up for) and in the statement finally sent to me they are still asking for the remaining R750 for the money i claimed back from the Pead consult for the Medivault, so technically Fedhealth owes me R153 if the deduct the R297 from the extra R450 the debited from me in January.

Fedhealths customer service is pathetic and I would not recommend anyone use the medical scheme. It is all money making as they dont even give you savings, they paint a pretty picture about the Medivault but none of their consultants explain anything properly.