Fedhealth takes double payment as April fool mistake

This is the second month in a row where Fedhealth took two debit orders by mistake. Again R5,100 was taken from my account. The bank charges I’m paying for their mistake is now adding up. Sad part is they don’t know how to fix the mistake on their side, so you have the email them your bank statements so that they can “see” the mistake, apparently they can’t see it on their side, or the person who can, is always working from home and also not able to see. I’m an accountant, there is no “can’t see” issue here. Again I wonder if Fedhealth has internal issues they can’t cope with?