Fedhealth Systems not working. I'm embarrassed to be part of this medical aid scheme!!

Good day

So Saturday morning the 2nd of March 2019 I took my daughter to the Dr, whom gave me a script for medicine.

I went to the pharmacy to have the script dispensed only to have the pharmacist stated that she is receiving an error from the system stating “780 Assessing Engine Failure info”

So, 45 minutes later after the pharmacist tried again and again on their system to run the payment though the system without any success it put me in a situation where I had to pay cash for the medicine as my medical aid was not able to pay the script from my savings. I have more than enough funds to cover this from my saving. (what an utter waste of my time!!)

It’s really embarrassing and utterly frustrating to be a member of a medical aid who’s systems are not working….

We could also not make contact with a call centre as the Fedhealth call centre was closed. This should really be looked at, a lot of transactions are processed on the weekend, as working mothers don’t always have time on weekdays to sort out Dr’s and pharmacy visits.

Again … really disappointed with the service I got from Fedhealth, seems to be the norm these days …

This revolution of medical aid is a big flop! The vault / wallet system clearly isn't working. They should never have amended the fund structure as its clear they did not have the capacity to do this effectively.