Fedhealth STILL not taking care of my family

Good day

I wrote this email on 16 July 2018 after having the worst experience of my life with Fedhealth. Today after me again following up with them, as they simply have not reverted, I was informed by my broker

"Please note that they have requested that all queries be directed through proper channels going forward. I am going to work through all the mails and will revert with responses "

Herewith the email I wrote:

"Good day

1. I trust that this email finds you well.

2. I note that only after I prove that you have made an undertaking, you comply with same. This is unacceptable, seeing that I am a paying member!

3. But in line with your reasoning above. Kindly note your undertaking “unless we receive specific indication of the usage we can review your request”

4. I attach hereto a letter from my wife’s doctor proving that she only uses Minerva as contraceptive.

5. I suspect that this effort would be in vein, due to how FedHealth has treated me and my family in the past, I suspect that you will revert by stating that you have reviewed the situation but have decided that you as Medical Aid know better than the doctor who has been treating my wife for this past 3 years.

6. I truly hope that I stand to be proven wrong herein on point 5 hereof"

Here's to hoping the people I pay monthly, being Fedhealth, and not the broker, start speaking to their own client.