GT
Gary T
1 reviews | Active since Jan 2015
23 Jul 2025, 13:28
Fedhealth - Slow to Respond
Fedhealth took 2 weeks to decline a procedure approval application, when the feedback for declining the procedure was available on day 1!! Speaking to the Fedhealth consultants is like speaking to a robot, it’s like they are programmed to give the same answers to questions asked. Time to start looking else where for other medical options.
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Replies (2)
Fedhealth Medical Scheme's replyOfficial
23 Jul 2025, 14:30Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply23 Jul 2025, 14:30
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
GT
Gary T's updateReviewer Update
23 Jul 2025, 16:03This is the same robotic response I complained about in my posting.
I will be very surprised isn’t I get a consultant or even better a team leader to get back to me.
I will be very surprised isn’t I get a consultant or even better a team leader to get back to me.
GT
Gary T's update23 Jul 2025, 16:03
Reviewer Update
This is the same robotic response I complained about in my posting.
I will be very surprised isn’t I get a consultant or even better a team leader to get back to me.
I will be very surprised isn’t I get a consultant or even better a team leader to get back to me.