Fedhealth shocking customer service

Worst service ever. I've been trying to submit a claim for a dr's account and Hospital for a week and whenever I inquire about why the claim has not been processed they come with a different requirement. I've asked the representative from OPTIVEST to assist me in the matter and still I havn't had any luck with an answer why they cant process the claim. I have tried dealing with them via email, online family room platform, submitting the claim on the website. The agents in their chat rooms are absolutely useless from the one to the next they give you mixed information, sometimes not even sure who they are talking to. Ive sent a statement through with all the ICD 10 codes as requested and still the agent on the other side is saying that the codes are not on the statement from the hospital. Please think twice before considering making use of this so called medical aid that covers nothing actually. Ive been paying over R5000 a month for cronic meds for my husband R270 and myself R100 and the odd dr visit. They don't cover in hospital procedures, unless you were in an accident. Just make sure to find out exactly what you are paying for before you even consider joining. I am so fuming right now and feel extremely helpless because its like banging your head on a brick wall every single avenue you try to get answers from