FEDHEALTH SERVICE FAILURE

I just found out that my medical aid with Fedhealth has been terminated? I did not request this and calling the help desk is of no use. Their agents are useless to say the least. I then called the sales line and was told to ask to speak to a team leader. I was put on hold for over half an hour and never put thought. How can these companies be allowed to still be in business with such a terrible customer service philosophy. This is pure *******, they take your money but the service is non existent. Shocking F#%&£#@ service 🙄