Fedhealth savings

I am so tired of dealing with Fedhealth it is an absolute nightmare! I have cancelled my contract with Fedhealth and as discussed with a lady from cancellations my last payment to be done was in March. I sent an email to enquire about my savings not being transferred only to be told I must pay another month.

Why is it that Fedhealth never have there facts correct. I want my savings to be transferred as discussed telephonically and agreed.