IM
Irene M

1 reviews | Active since Jun 2013

12 Oct 2021, 14:12

Fedhealth run-around

I am going for two 'procedures' later this month. The surgeon has obviously requested a pre-procedure covid test. Apparently normal practice. My husband had an operation last year by a plastic surgeon who got all the authorisations himself no problem, including authorisation for the covid test. Not me! They are refusing and telling me to go to my GP and get a referral. What a load of nonsense. Why would I pay for a visit to my doctor to request a covid test when the surgeon has already completed the Form and stated it's pre-procedure and given a ICD10 code? Fedhealth do all in their power to make life VERY difficult for its members.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply12 Oct 2021, 14:21
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth
IM
Irene M's update12 Oct 2021, 14:51
Reviewer Update
Excellent response and quickly resolved by a lady called Gugu. Thank you for resolving an issue that could have been resolved SO easily before now. Thank you Gugu.