Fedhealth refusal to re-imburse medical expenses

lately i have been dissapointed by Fedhealth, so before Covid19 during the rush that there will be a lockdown i went and bought supply of medication for over 3 months, and because there are rules that they will only pay after 23 days of claim, i had to pay out of my pocket with the understanding that i can claim from the medical aid over the 3 months, At 1st they rejected my claim because of the waiting period had not lapsed, After i explained to them that i am claiming coz i paid out of my own pocket therefore i want re-imbur*****t, they told me to wait this will be handled by a senior claims manager, its been over 2 weeks now i am awaiting the outcome.

Whats dissapointing is the fact they are hellbent to apply Business as Usual processes under Business as Unusual circumstatnces, it is frustrating considering that i tried to be prudent and buy medication so i dont expose myself to Covid19 as that could be fatal, however Fedhealth doesn't understand this prudent approach i app****