Fedhealth refund paid into wrong account after supplying them with the correct details as requested

I received an email from Fedhealth in January stating that I was due a refund of R2943.10. They requested a bank letter and proof of id which was supp**** to them and they confirmed receipt of.

I called to get the details of the refund and the call centre rep advised me that the refund was not due. I continued receiving member statements with the due amount and received a text meddage and email stating that it will be paid on the 10th of July 2019.

They proceeded to pay the amount into the wrong account even though the new details were supp**** to them and they confirmed receipt of the details for the refund.

I have sent numerous mails to them and keep getting one line answers back. They want me to sort this out with FNB and this error was not on FNB's side but on Fedhealth's.

I have requested to be contaced by a manager to discuss this but have not received any contact from them at all.

Not only did they hang on to monies due to me for a year, they also paid into the wrong account after they requested the correct details for the refund.

The experience dealing with them has been appalling to say the least. I am hoping to get a response from this as the customer service team is useless. I will also be sending all communications on this matter to the Ombudsman.