Fedhealth - Rating zero!

Item: Fedhealth Medical Scheme
Rating: 2
Author: Rene V

After struggling with authorization for a procedure happening tomorrow eventually received feedback....after numerous follow up calls! At 18-15 an email received to advise the requested authorization is declined. And as could be expected no after hours consultant available to advise why the authorization was declined....a couple of hours before the procedure Now when a surgeon says this is ridiculous and that Fedhealth always have issues with this procedure before eventually approving it...one wonders... Do they hope their clients just accept that they decline this procedure and go without it...eventually losing the use of one's leg...or do they hope the client will just pay for it...as the procedure is absolutely neccesary? Taking this matter further tomorrow and will update on the outcome

Helpful (0)

Replies (5)

Rene V's updateReviewer Update

10 Aug 2021, 21:15

The how is it possible to send me an email at *** your office hours...thus ensuring the medical procedure which was app**** for last week already cannot take place tomorrow.

Rene V's update10 Aug 2021, 21:15

Reviewer Update

The how is it possible to send me an email at *** your office hours...thus ensuring the medical procedure which was app**** for last week already cannot take place tomorrow.

Rene V's updateReviewer Update

10 Aug 2021, 21:19

This is the reply from Fedhealth...yet I received and email after hours??.To be exact more than 2 hours outside their "working hours"

Dear Member

Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00. One of our consultants will contact you in the morning to discuss your enquiry.

Best wishes,

Fedhealth

Rene V's update10 Aug 2021, 21:19

Reviewer Update

This is the reply from Fedhealth...yet I received and email after hours??.To be exact more than 2 hours outside their "working hours"

Dear Member

Best wishes,

Fedhealth

Fedhealth Medical Scheme's replyOfficial

11 Aug 2021, 10:17

A consultant has been in contact with you and detailed feedback has been provided.

Best Wishes
Fedhealth

Fedhealth Medical Scheme's reply11 Aug 2021, 10:17

Official

A consultant has been in contact with you and detailed feedback has been provided.

Best Wishes
Fedhealth

Rene V's updateReviewer Update

11 Aug 2021, 12:41

Yes the consultant told me everything I already knew.
A promise was made that I would receive feedback in two hours.
Still waiting and the matter is therefore still not resolved and the procedure now postponed

Rene V's update11 Aug 2021, 12:41

Reviewer Update

Rene V's updateReviewer Update

13 Aug 2021, 18:47

And here we are....Three days later...and not two to 8 hours as promised for feedback! Clearly one cannot believe anything that Fedhealth has to say!

Rene V's update13 Aug 2021, 18:47

Reviewer Update

And here we are....Three days later...and not two to 8 hours as promised for feedback! Clearly one cannot believe anything that Fedhealth has to say!