FEDHEALTH - QUALITY DOWNGRADE

We have been members for almost 14years, we might have changed plan options during the last 2 years but still stayed with Fedhealth. Used to love Fedhealth and they used to be great but since they made changes regarding Flexi Fed 1 and 2 with the volt it has been downhill I'm afraid. This has only created problems, because now this has caused us to be in great debt - I mean, WHAT ARE WE PAYING FOR if our premium currently on Flexi Fed 2 is R6,155 - take note , premium only and them we still have to pay-off the volt which is an extra R1,298 at the moment. This new volt arrangement (only paying for your day-to-day if and when you use it) sounded wonderful, but they did not explain what the negatives would be - it basically works the same as a money loan. My son had to have an operation in January this year. When I submitted documents for authorization and got the authorization I specifically asked the consultant about the co-payment for the anesthetist and the specialist performing the procedure, she assured me and said that "mam, everything is authorized and the only co-payment is for the hospital". Guess what happened ???? After the operation I received statements from both dr's showing they did not pay the full amount!!!!! I am not happy with Fedhealth anymore and their monthly premiums have ski rocketed with lesser quality of services.