Fedhealth pulls authorisation hour before procedure

<p>Fedhealth gave authorisation to a procedure (linked to cancer prevention) earlier in the week. Then, one hour before the procedure, while I have already arrived at the clinic, they say there is a mistake and they can't find the codes. The doctors had brought in all the equipment, I had taken time off work etc. Person on the call centre was hopeless. Pathetic service - you've just lost a customer you've had for over 10 years.</p>