Fedhealth Poor Service (continued)

I am still not pleased with the response in resolving the issue with pre-authorised procedure from February 2023 to service provider due to an internal IT problem at Fedhealth. I received vague and very limited communication from Fedhealth and the service provider is now pressuring to take action agains ME for their mistake. Not happy at all. I would appreciate someone at Fedhealth at least phone me. Poor service. ***