Fedhealth ......poor , poor service!

<p>I’ve been a Fedhealth member for over 17 years . I was hospitalised with a pre-authorised procedure , 6 months later my claim has still not been finalised . Fedhealth’s explanation is that they have technical/IT “code” issues and therefore cannot process the claim. Trying to get an update / progress report on the claim from the call centre consultants has proved useless. Their explanation is that there is no turn-around time on solving technical / IT issues . I have since cancelled my membership as I feel I cannot rely on a medical scheme that cannot settle/process pre-authorised claims due to their own incompetence.</p> <p>Fedhealth’s motto: Family looks after family………………really!</p> <p> </p>