FEDHEALTH PMB

Fedhealth again, my husband has PMB which allows him to perform tests for Hypertension. This year he did it for the first time ever and fedhealth paid only half of the costs, which leaves him with the balance unpaid. I am trying to talk to live person however it is impossible. when I do send inquires to claims department I will get reference number and when I ask for feedback I get another reference number. email for chronic benefits provided by fedhealth does not work. it is so frustrating, as you feel you talk to the machine but they are not shy when it comes to monthly payments. Wondering what is happening, why we are given chronic benefits which are not only pills but required tests as well and when we need them it is ignored.