Fedhealth PLEASE CONCIDER ALL YOUR ALTERNATIVE OPTIONS

Good afternoon,

First of thank you for taking the time to read my very very poor experience with Fedhealth Medical Scheme.

In short my mother past away in 2014 June 15 in St Augustines hospital. This after being a member of Fedhealth for almost 20 years.

In short she was admitted so was obviously given the all clear by Fedhealth. She during her stay in hospital passes away. The Executor gets appointed in September 2014 but also passes away shortly after.

Because I was the only surviving member of my family and my relationship was far from ideal I only heard of her death months later. And this is true I assure you. 3 of my 4 family members commit suicide. I have a stroke in 2016 which wipes 4 years of my memory away. In 2019 after being in London for 19 years apply for executorship at the Masters office in Durban, which after 11 applications gets granted in 2024.

But I could write a book on my nightmare since returning but I won't digress but continue with Fedhealth.

After more than 12 months of trying to deal with total incompetence Fedhealth send me a Claim Refund form which I return as well as a number of other documents which I have previously sent atleast half dozen times.

Now since yesterday I have emailed these documents to " *** " 3 times. Each time I follow the email up with a phone call to confirm receipt. ( allowing about a 3 hour lead time)

On each occasion Fedhealth "customer service " claims they did not receive it. Finally they provide an alternative email address "*** "

I will give it a few hours and follow up the email was actually received.

There is more to tell about Fedhealth and will follow up in more detail in a further post.

BUT FOR NOW PLEASE CONCIDER ALL YOUR ALTERNATIVE OPTIONS WHEN SEEKING MEDICAL AID COVER