hM
hazel M

1 reviews | Active since Nov 2016

04 Nov 2020, 11:32

Fedhealth - out to rob you and NEVER call you to assist.

This is my 3rd attempt at getting someone from Fedhealth to call me and tell me why I owe them money which was only told to me a year later. I cancelled my cover with them in 2019 already now in October 2020 they tell me i owe them money. They debited me R800.00 during lockdown without any warning which i think was SO *********. I actually contacted my bank thinking it was a **** and did a reversal. I later paid them that amount in full....Now they tell me i owe them more money!!!!!! I asked for a detailed invoice 2 weeks ago and still nothing...they lie they called you to discuss your hello peter complaint but NEVER DO. They once emailed me another mans claim Mnr.J.Thomson ***...wth ...this is not me...why am i address on an email with someone elses details. Then i get an email that i owe R252.00 when i query it i am then told i owe R2520. 49. YET I HAVE PROOF ON EMAIL THAT IT WAS R252.49 SOME CHANGE.....Isnt this a STALE CLAIM as it is over 120days?????? I still dont know what i owe you for? this is my 3rd complaint on Hello Peter and still NO ONE has called me . You guys are not interested. plese can i have your CEO's email address. Jerremy Watts, he needs to know juts what is going on.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply04 Nov 2020, 13:45
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

Fedhealth
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply06 Nov 2020, 16:11
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Best Wishes
The Fedhealth Online Team