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Yolandi S

1 reviews | Active since Mar 2021

17 Mar 2021, 11:18

Fedhealth obviously have internal troubles

Please see how the complaints on Fedhealth escalated over the past few weeks. It does makes one suspicious about whether Fedhealth is in trouble, and hiding this from their members. I wrote another complaint few weeks ago, Fedhealth actually phoned me and basically listened to my complaints, and that is it. Nothing changed.

This morning they surprised me with a letter to inform me that my membership is suspended, because, wait for it, I am behind on my contributions. How convenient just after my son had an operation yesterday for which they obviously want to avoid paying. This after they took double contributions by error (which they admitted to me over the phone) on 1 March.

I say this is a nice story to go public with. Radio 702 is what I have in mind. Just to warn people to stay away or change to another medical aid asap.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply17 Mar 2021, 13:56
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

FedhealtH
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply24 Mar 2021, 12:12
Official
Dear Member, a consultant has tried contacting you and was unsuccessful, however an email has been sent to you. 


Best Wishes

Fedhealth