Fedhealth - Not Worth Your Time

This is the second complaint within a space of 2 weeks to Fedhealth. Following the first, the claim still has not been settled, after being on the phone with consultant Busisiwe Mboniswa for about 45 minutes last week Wednesday to which I was told said claim would be reimbursed either the next day (Thursday 10 May) or at the latest Tuesday the 15th. Neither has happened, nor has another claim which was submitted last week Monday the 7th of May, been attended to. Fedhealth's policy is to assess and sort out each claim within 5-7 working days. I've been trying to get the first claim sorted out from the 5TH OF APRIL. The customer service sucks and so do the responses in general to the people on their scheme. I think they don't have the review setting turned on on their Facebook page because if they did the number of people who'd rate them 1 star would put them under.