Fedhealth not worried about losing members. Get out while you can.

I didn't even want to give a rating of one star. So further to my previous complaints I have had no further feedback from Fedhealth. In fact I contacted them and asked them if they would be interested in retaining me as a client as someone would need to phone me. I was told that the retention department can only get involved once I have logged a cancellation. Now I am not sure if I am the only person whose mind works like this but once I log that cancellation, which will happen soon as I have confirmation from my new medical aid, no amount of apologies will make me retract the cancellation. Just another broken process. If anyone is wondering if they should join Fedhealth...PLEASE DON'T. You will be very much disappointed and they only care if you pay your contribution every month. Unfortunately the caring stops there. Long term member lost...congratulations guys. I gave you multiple chances and zero f*%#s were given. Business must be too good to worry about losing members. Trust me...no one I speak to will join your medical aid either.