FedHealth- NOT taking care of my family

I joint FedHealth in February of this year.

First I was told, in writing that, there would be not waiting period as I previously belonged to a medical aid. Only after signing all the relevant documents, was I informed that a 3 month waiting period was applicable.

This I accepted as I was again informed, in writing, that all expenses encured in this time I would be able to claim back from my savings after the waiting period.

After serial emails and telecoms FedHealth finally agreed that they had written this undertaking and would pay out all proven claims.

Ons Monday, 21 May 2018, I sent through all proofs of payment to, them, and received another written undertaking that I shall receive payment withing 48 hours depending on the Bank I use.

Again despite various emails, to date nothing has been received.

This is not only dishonest but blatant misrepresentation. I am an attorney of the High Court of South Afica and shall be commencing legal action should payme the not be received today.