Fedhealth not processing claim covered under plan benefits

I have been struggling since the 13th of November 2021 to have a claim processed by Fedhealth to pay me back R3150 that I had to pay upfront to the hospital for my wife's maternal private room admission. There was a consensus between Fedhealth and I that the benefit was covered under my plan. I have made contact with Fedhealth on several occasions with nothing done to resolve the claim. I have been told that the claim would be processed within 3 working days and yet it is still hanging with no progress made (and this was said at 2 different occasions). I am very disappointed at the poor service received up to date.