Fedhealth no Support

Today marks my 4th day of joining the Fedhealth medical scheme and I am hoping and praying that I made the right decision. So typical that the sales department is at full capacity ready to take consumers money. I have been on the phone for 2 days now holding on for 15 minutes a pop trying to just speak to someone in client services. While I understand you have high call volumes it is still no excuse to keep your clients holding for 15 minutes, especially since you are a medical scheme. Someone could have needed you at their most difficult time. If you dont have enough capacity then hire some more agents! Please can you call me or make some sort of contact immediately.