Fedhealth - No Response....at all!!

After an issue telephoning Fedhealth (where I lost R2000) I decided to use email as then I would have some recourse. This is a joke as the only email I receive is to advise me that I will receive a response....This does not happen. I have query outstanding for many weeks now and despite follow-up the only email I have received to date is advising me something will happen. I was a Topmed client and maybe Fedhealth should learn from them!!!!!