Fedhealth no better than state facility

My mother is 85 years old. She fell and broke her toe and ankle. She was rushed to Moot hospital because that is the hospital on her plan. The Dr recommended putting a plat in her ankle to stabilize the ankle so that she will be more mobile and after the operation she will go to a step-down clinic to help her adjust. The operation was don Sunday morning and the request for the step down was submitted to Fedhealth Monday. After WE had to follow up continuously for feedback (and holding on was 60 min or more...) we still had NO ANSWER 5 days after the request was submitted. On Saturday the Doctor had had to send my grandmother home because the wound started getting infected and I quote the Doctor she is continually surrounded by germs and viruses. This morning we got an email from Fedhealth saying that she was approved with authorization number ***4 to a step-down at MOTHWA Med-Step Clinic Trust (Case Management) by UNK G Dr George Rust. in the letter it also clearly states UNK G Dr GORGE DE RUST is not on the Fedhealth network!!!! We have specified Med-Step because it is on the Fedhealth network and they did have a bed available, we were in communication with them.

In my opinion your service is terrible, you have absolutely no compassion for your members. I cannot even understand why you would approve a facility that is not on your network of service providers when space was available at a popular facility on your network of service providers close to the members residence. Member number: ***