ZW
Zan W

1 reviews | Active since Sept 2018

11 Mar 2020, 10:56

Fedhealth: New System, but same old mess.

Well, now when you want to log in, you are told that you have to reset your password based on the e-mail Fedhealth has on their system. When you want to reset your e-mail address it, it gives you an OTP etc, but when you try with the new e-mail address, it still does not recognize you. While I have become used to Fedhealth chopping and changing whatever they want whenever they want, I at least still expect their actual IT systems they forceme to use to work?! They are making me use the so-called Family Room, yet They are refusing access, because their system does not register a newly registered e-mail address!!

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Mar 2020, 16:26
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply17 Mar 2020, 12:22
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you. 

Best Wishes
The Fedhealth Online Team