ZW
Zan W
1 reviews | Active since Sept 2018
11 Mar 2020, 10:56
Fedhealth: New System, but same old mess.
Well, now when you want to log in, you are told that you have to reset your password based on the e-mail Fedhealth has on their system. When you want to reset your e-mail address it, it gives you an OTP etc, but when you try with the new e-mail address, it still does not recognize you. While I have become used to Fedhealth chopping and changing whatever they want whenever they want, I at least still expect their actual IT systems they forceme to use to work?! They are making me use the so-called Family Room, yet They are refusing access, because their system does not register a newly registered e-mail address!!
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Replies (2)Fedhealth Medical Scheme's replyOfficial
11 Mar 2020, 16:26Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply11 Mar 2020, 16:26
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
17 Mar 2020, 12:22A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Best Wishes
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply17 Mar 2020, 12:22
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Best Wishes
The Fedhealth Online Team
The Fedhealth Online Team
