Fedhealth? Money making no Compassion...

My husband lost his job(Retrenchment), we are short of a major income. I have been trying to contact Fedhealth with regards to the cancellation process as it is billed in arrears with a full months notice. (This i do fully understand and agree upon in any normal cancellation process) I unfortunately cannot afford an extra month (nor can i afford not to be covered but I have no other option) and yet they can not get back to me since 19/11/2019. I get promised to have feedback the same day from terminations department and 24 hours later i cannot get hold of customer service nor have I had that feedback.... I am in the dark here as to what is happening after numerous attempts and pleading for a response. I financially cannot afford to pay a 30 day cancellation and nor do I need to have myself handed over for unforeseen financial complications. I did not ask for my husbands employer to retrench him. Worst is now I see I am unable to log onto my profile on Fedhealth???